Bachelor of Science - Computer Science

2021 - 2025

York University, Toronto, ON

• Founder and President of TUSAYU (Turkish Student Association at York University)
• Former tester and core programmer in ESSENCE CubeSat Team
• Experience Venture Award Recipient which recognizes and encourages students to engage in experiential learning opportunities that make an impact alongside real-world innovators through entrepreneurial thinking placements.
• Lassonde Roborama Hachathon Winner (Link to the project)
• GSoft’s sponsor challenge winner in CONUHACKS VII Hackathon. Developed and launched a Human Resources Slack and Discord bot with Python, which analyzes the sentiment of the employees through Google Cloud API and visualizing gathered data on the website which was created by React, Flask, JavaScript, HTML and CSS. (Link to the project)
• Created an Android game, titled "Guess It!", as the final project for my Programming for Mobile Computing course. The game involves guessing the correct number as quickly as possible and was developed using Java with Firebase Realtime Database powering the backend. (Link to the project)

High School Diploma

2019 - 2020

Tommy Douglas Secondary School, Vaughan, ON

Founder and President of Bright Horizon: Social Group which aims to foster societal peace, compassion and human dignity through dialogue. Also striving the common values of humanity, such as respect, tolerance, peace and mutual understanding not just to break prejudice that exists between nations but also to bring mutual peace to the world by trying to create a better generation.

High School Diploma

2017 - 2019

Universidad del Valle de Mexico, Jalisco, Mexico

• Rector's Honour Student
• Awarded Academic Excellence
• President of Student Council
• Elected Captain and Founder of Table Tennis Team
• Representative of Robotics Club
• Founder of Software Design Club
• Highest Accumulated GPA

Production Application Support Analyst

May 2023 - Present

Toronto, ON | CIBC Canada

• Assisted with production support of Foreign Exchange applications of CIBC..
• Developed scripts that made the internal operations between teams be streamlined resulting in helping business users and traders.
• Automated server processes to monitor system logs constantly and look for errors and manage them.
• Updated the server environments on a day-to-day basis and kept them to the latest releases and created documentation for each step using confluence.
• Overviewed Jira and Confluence in day-to-day tasks and updated them to reflect works on projects and small capacities.

Technology & Administrative Support

May 2022 - May 2023

Toronto, ON | Schulich Centre for Career Design (York University)

• Contributed to the efficient functioning of the office by delivering general administrative support, including responding to and forwarding emails and phone calls, resulting in a reduction of workload for advisors by 20%
• Reduced student-reported technical issue tickets by 30% through providing support, guidance, and instruction in resolution on internal systems.
• Answered an average of 25 phone calls and 140 emails per day, providing excellent customer service to internal and external stakeholders.
• Collected and organized data on over 600 Schulich School of Business alumni working in management positions at approximately 200 companies, creating a comprehensive database of professional contacts.

Customer Service Representative

Feb 2021 - Sept 2022

Richmond Hill, ON | Walmart Canada

• Addressed customer complaints by offering solutions, often within a time limit to ensure customer satisfaction. Increased workflow by 23% and decreased customer wait time by 38%
• Learned to identify customer needs or desires in an effort to recommend relevant product or service as a result store friendliness score rose by 54%.
• Assisted customers with placing orders and processing returns, leading to a 25% increase in sales revenue.
• Established, developed and maintained positive business and consumer relationships resulting in an increase in sales by 29% in Q3 & Q4.
• Decreased store complaint score by 67% by expediting resolution of customer problems and complaints to maximize satisfaction.
• Learn about the products inside and out to be able to answer any questions from customers.
• Handle merchandise returns and exchanges